Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. 0800 840 0202. See Profile. Try the following: 0800 587 4005. Their trendy collections are always changing and they offer many sales. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. It makes total sense why they only give you store credit, or else they'd be out of business! They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, You can choose to accept or decline cookies. Sky Fax. Lucy in the sky did not inform me back in November, that the dress was not in stock. We'd love to find a resolution You can email us at [email protected] for further assistance. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! I am telling all my friends how bad the quality is and to never order from them. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Find out how we combat fake reviews. Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. Please use the following size guide to help determine your size of clothing. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. We are not doing wholesale at this time. ADD ONS. The dresses were way too short - they barely covered my butt. You can email us at [email protected]! I feel tricked and pissed off. -Kate. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? He understood my issue, addresses it and rectified it. Thanks for your feedback. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Shop Lucy in the Sky Don't waste your time here! I love Lucy in the sky ! Our regular return policy applies to all orders made through AfterPay. Not Available. Customer service is non-existent. Do you agree with Lucy in the Sky's 4-star rating? I ordered a size larger and they still didn't fit. This cost is not covered by us and is charged directly by your local government. This isn't a real company. Please email us at [email protected] if anything else. We're so sorry to hear that your order had quality issues. International delivery is 5-10 business days. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: [email protected] Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. The cost of foreign products and services may fluctuate. "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. . CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. They have such cute styles, but the clothing quality is so bad. i am from spain. Sky Support Email. The first time it was cancelled altogether. Tip for consumers:Returns usually only give store credit. Horrible customer service. We may from time to time include third party links on our Website. There are no fees if you pay on time. You can email us at [email protected] for any further assistance. The package was never opened -- and sent back immediately. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . Thanks for your feedback. 2. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. This document governs your relationship with www.lucyinthesky.com (Website). If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at [email protected]. LUCY IN THE SKY Help Centre. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. All international orders are shipped with DHL International Packet Plus. Twice now, I have not received an order or refund. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Followed up shortly after the purchase to make sure everything was ok. Article created 4 years ag Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. If you have any additional questions, contact us via Live Chat or email us at [email protected] SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Please reach out to us for the advanced credit prior to making a new order! If you have any order issues, please reach out at [email protected] via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Sorry to hear that you had trouble reaching out to us. Hi Teagan, Thanks for your feedback. -Kate. The complete opposite of lawyer James, Nathan is carefree and fun. Store credit only. They said they will refund me within 10 days without any explainations for their lateness. But, not to worrythey charge your credit card as soon as you make the order. We want to make sure this gets refunded immediately. Order from a different boutique. There is no phone number and the chat has been disabled. Designed in Los Angeles - New Arrivals Weekly. -Kate. These used to work but not sure if they are still valid numbers. Thanks for your feedback. Well look into the stated issue and will work out a way to resolve the situation asap! If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. It was also incredibly short it looked fine on the tall super models, but on someone who's 5'0, the slit was ABOVE my underwear so whack, will never shop here again. A cookie is a small file which asks permission to be placed on your computer's hard drive. The dresses didn't look anything like the photos. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, It fits exactly to measurements specified in the skirt section for sure! - Kate, Hi Chris! It is a no for me. We're sorry to hear about the order being delayed. They do not have number to call. Hi Carol, Thanks for your feedback. Tip for consumers:Cannot get a refund, only store credit. This will be automatically applied to your account attached to the email address used for the order. Technical support. Absolutely terrible customer service. Hi KM, I HAVE MY TRACKING NUMBER. Help and support; Contact BT; Back. GetHuman does not work with Sky's customer support operations, directly or in any . Lucy in the Sky, Inc may change this policy from time to time by updating this page. We do not save your payment method details on our website. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. - Check in with your local post office, as packages are often held there for pick up. You must not establish a link from any website that is not owned by you. Please email us at [email protected] for further assistance. If you need specific product measurements or have further questions, please email us at. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) They are absolutely, THE VERY BEST!!!! Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! This page was last edited on 12 October 2022, at 14:56 (UTC). Lucy In The Sky Midi Dress - Black - Alice. Please read the email in full, there may be pertinent details which may have been missed. BEWARE. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Prom season is here, and you deserve to look and feel amazing for your big party! Don't take the risk and give them your money. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. It is 9/23 no dress. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at [email protected]. Again, reach out to us at [email protected] and we'll follow this up:) Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Lucky in the Sky has good web ratings overall. Horrible return policy. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. We would suggest to double check your card details. Check out what 6,964 people have written so far, and share your own experience. These linked sites have separate and independent privacy policies. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Please email us at [email protected] so we can assist you further. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. I was never updated or contacted. Her mom (Gene's mother's sister) has moved to France. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. Let us know if anything else and you can email us at [email protected]! -Kate. Please email us at [email protected] so we can assist you sooner. Please contact us via Live Chat for 24 hour customer care. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! We're so sorry to hear that you had issues with your order. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. She responded quickly and answered all my questions. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. O2 do tend to change them occasionally if they become oversubscribed. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Ordered 4 dresses in August 2022 for several events (totaling over $300). Here are 8 tips for writing great reviews. I threw out all the clothing. I have a very box shape body but this bran hella create lavish looking dresses for my body type. Search. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at [email protected] via Live Chat during business hours and we will resend you your confirmation. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Hi Kat! Very professional. Free Returns for United States Customers. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. We will not be liable if for any reason this Website is unavailable at any time or for any period. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Cassandra M. went beyond. We may contract with other. Did all refunds go to store credit or were some people able to get a full proper refund? -Kate. My advice to anyone. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. -Kate. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Products used:None package arrived too late. Luckily I was able to return it and get store credit pretty quickly. Thanks for your feedback. Finally, the Trust Mamma rating is four stars. Thanks for your feedback. Thanks for your feedback. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. I wish they were more transparent with the type of quality on their website. If you ever need sizing help please email us at [email protected] so we can better assist you. We're sorry to hear about your issues with our return policy. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service.