regus retainer refund

Service 110 Value 107 Shipping 48 Office staff are always friendly. If you need further help, pleasespeak with our team member who is already in touch with you. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. What a ridiculous it is! We ask all our customers to add an automated payment method to their account. They are scammers, and incredibly dishonest. Interested in a new product or service? (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) We may have received incorrect data. We also ensure all reviews are published without moderation. This will ensure the agreement ends at the current final date and will not renew further. They are about people. Share your photos and videos with others to prove the truth of your words. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). August 31 The retainer fee doesn't guarantee a successful outcome. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. 2. I still did not hear anything back yet. Access our global network of workspaces and business lounges as often as you need. Verification can help ensure real people write reviews about real companies. I have requested a retainer refund for almost three months. Hard revenue focused. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Why take the Change Management training from Reform Skills Inc? Thanks again for your comments which help us improve. The company left an official comment to this complaint. Customer service is simply poor. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Flexible Workspace Designed Around Your Needs. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Turned up at 450 Bath Road, Heathrow. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I was a customer with a licensing agreement set to expire on December 31, 2022. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Theyre a great place to connect with colleagues, clients and other like-minded businesses. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. I would recommend that anyone considering using this company to think again! Manage all of your workspace and business needs. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Your satisfaction is very important. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. DO NOT give them your payment info, DO NOT sign with them. Sandra promised me to escalate my procedure below, however, when could I get it safely? IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Stay away!! I called them again, which procedure took my time for 3 hours. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Helpful (1) Alice C. on 9/22/20 Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. I would love the opportunity to help further but havent been able to identify your account. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. This is a complete con, and scam through and through. It took almost 2 months. I cannot stress enough the lack of professionalism and poor service. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. According to its policy, the retainer took 30 days to get back to the tenant. Best regards,Michelle Spire. I realized that my 'request for a retainer' of my account portal had been disappeared. [protected]@regus.com but did not receive reply. ive been trying to get my money back ever since. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Stay away!! Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Verification can help ensure real people write reviews about real companies. Could you please email me at [email protected] with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. October 8 But when It comes to a refund retainer. Originally, total costs 20k THB, but end up with 50k THB. www.myregus.com) and go to the End Agreement section. He hung up my phone rather than transferring my call to them. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. We may have received incorrect data. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. How BBB Processes Complaints and Reviews. If it has been longer than 30 days, please get in touch so we can investigate further. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. We pay those as well. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Weve cut the cost of selected workspaces* for a limited time only. You will regret signing with Regus. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. It's an automated process. The additional increase in your monthly fee is due to the annual indexation. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. It is IMPOSSIBLE to get them to stop charging. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. * All prices shown are valid at the time of inquiry, based on 24-month contracts. At the end of your contract, they will automatically renew you without a signature and without consent. Talk to an expert. As you did not process this correctly, the agreement continued an additional month. Need to file a complaint? Best, Lorraine Brule Global Customer Service at Regus. I was using virtual office space. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Not only that, it's hard to get hold of their accounting department. If you were to take direct space or a sublease you would also see these fees in your rent annually. Its an automated process. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. A member of our team will get back to you as soon as we have the details. Please could you send those details to me at [email protected] so I can support you? This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. October 19 They charge your card for amounts more than stipulated on invoices! I will be taking legal action if this is not returned within 28 days (31/03/2023). this is absolutely gross and scam. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. $5520 Service Retainer on file. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. BBB reports on known marketplace practices. *Ts&Cs apply; participating locations only. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Office Space and Coworking prices are per person per month and are dependent on inventory availability. That exception is made on the understanding that an additional service retainer is payable. I would love the opportunity to help further but havent been able to identify your account. For clarity, you were also charged a retainer top up. S. Where's gone them? Regus are not transparent with their pricing. Regus does not communicate with customers via telephone. It goes against our guidelines to offer incentives for reviews. You should receive your refund within 30 days after your end date. I would love the opportunity to help further but havent been able to identify your account. This company offers executive suites & office space, virtual offices and meeting rooms. Our coworking spaces are designed with collaboration in mind. Requesting your retainer refund is very easy: simply log into your online account (i.e. It won't go in any direction! Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. We will then confirm your payment date and amount. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. She replied to me by email that my case had been started. This company has the worst customer service I have ever experience in my life. And we have the solutions to help you work this way. Repeated attempts to contact Customer Service have been blown off or ignored completely. Regus is a scam. BBB is here to help. Appreciate your immediate reply. If it has been longer than 30 days, please get in touch so we can investigate further. same goes with debt collector from malaysia that emailed me abt 3 months ago. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. The vital skills students learn will be immediately applicable to their careers. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Lease period: April and May 2018 The company left an official comment on this complaint. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. I still didn't get my retainer back. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Companies can ask for reviews via automatic invitations. No staff available for contacting on the event day. For clarity, you were also charged a retainer top up. Such companies should not exist. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Do not delete my post, I will copy and paste it to spread again and again. We pay those as well. I asked a receptionist to help my issue to the Regus help desk. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. She apologized to me and promised me to rush to send me it by coming Wednesday. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. I look forward to receiving more information from you. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Such companies should not exist. The complaint has been investigated and resolved to the customers satisfaction. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I sent an email to Briana and asked how my process going on? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. After being in my new office they are increasing rent by 8.7%. Browse our full range of products and services. October 14 STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. The complaint has been investigated and resolved to the customers satisfaction. It won't go in any direction! After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. You should do so via your online account (www.myregus.com). Any that you do not require can be opted out through your online account. When they try to collect the rent, their speed is very fast. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Signed up for a membership because I needed a private office for a few days. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Requesting your refund is easy. Receptionist only can communicate by email, even for the most important things for your business. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. DO NOT give them your payment info, DO NOT sign with them. Thats no big deal, makes sense. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Customer Reviews are not used in the calculation of BBB Rating. *We conduct corporate trainings on your preferred dates and location for no additional cost. Please note: Change Management is 1-day training program (Friday). Requesting your refund is easy. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Ts and Cs apply. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Absolutely unacceptable behavior. September 22 When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Well guide you through the process. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Regus flagged this review for containing harmful or illegal content.Read more. BBB Business Profiles may not be reproduced for sales or promotional purposes. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Here is my summary to strive for a refund of the retainer. Where appropriate, well also take steps to prevent the situation from happening again. Give your team a place to focus, thrive, and grow, while we take care of all the details. And of course, they just charged me $244 for November. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. This will surely increase the credibility of your complaint. Contact: +65 [protected] Company Name: Max Dragon Technology We find it very unfair that for this reason you post a very visible, insulting and untrue review. Please could you send those details to me at [email protected] so I can support you? they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. federal 243 80 grain soft point ballistics,