All rights reserved. I currently have a disability-related bus pass with companion entitlement. You don't have to do anything, unless you have moved since we sent you your last pass. Analytical cookies are used to understand how visitors interact with the website. This http://www.nowcard.org/nowcardfaq.asp#FAQ23. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. 4 Apply online. How long will my new bus pass be valid for? Companion passes are automatically renewed at least 2 weeks before they are due to expire. If you have lost, or damaged, your bus pass you can either Apply onlinefor a replacement or call 0345 200 0388. I have not had an automatic renewal what do I do? The cookie is used to store the user consent for the cookies in the category "Performance". Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. You can apply for your renewal bus pass online. Nexus is due to send out almost 56,000 new cards to local residents whose current cards expire on 31 March 2023. Can I use my English senior citizen bus pass in Scotland? Please note the Bus Pass system is separate to other Council systems and requires its own login information. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. I have moved out of Gloucestershire. Our free email alerts will help keep you up to date with the things that matter to you. Travel scheme passes due to expire on Monday March 31 will be replaced by a new pass valid until June 2019. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. You can find the following on this web page: Your bus pass is valid in the following locations at the following times: An Essex companion pass is available for those who have difficulty travelling without assistance. Please check with the county council in the area you plan to visit. We use some essential cookies to make this service work. You will need your bus pass number (printed on the front of your pass) and up to date evidence that you are still eligible for a disabled person's bus pass. You will need to apply to your new local authority for a new pass. You need to check the expiry date and apply to the council for a new one if you're is due to expire. with no need for anyone to fill in any forms or submit any photographs. It is no longer possible to change your delivery address, replacement charges may apply if pass is sent to an old address. *A. These cookies ensure basic functionalities and security features of the website, anonymously. Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that: If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. Essex County Council is not responsible for this. Click or tap the rating which best represents your experience. If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. But opting out of some of these cookies may affect your browsing experience. If you move address, update the details on your bus pass at least three weeks before the renewal date. The form will ask for a new passport-sized photo, which will be printed on their new card. We will automatically renew your older persons bus pass at least 2 weeks before your current one expires if you have used it: Before your pass expires, we may send you a letter inviting you to renew it manually. Applicants can enter in their postcode online and will be given the contact details of their local council. Lee Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Older persons concessionary bus pass application - PDF(0.6MB), Disabled persons concessionary bus pass application - PDF(86.2KB), Concessionary Pass Terms & Conditions - PDF(35.2KB), Scheme Definition - 2017-18 - PDF(156.1KB), Arrangements for Reimbursement - 2017-18 - PDF(136.8KB), TTRO application advice and planning a road closure, Public Rights Of Way User Satisfaction Survey, Intelligent Transport Systems / Traffic Signals, Wall-mounted street light replacement programme, Interactive Maps and Live Travel Information, Temporary housing signs for development sites, Real-time information for connected vehicles, Money-saving tips for travelling around on an e-scooter in Essex, Money-saving tips for travelling around on public transport in Essex, Money-saving tips for travelling around on two wheels in Essex, Karina Izod, Cycle Training Administrator, Travelling around on two feet for free in Essex, Essex, Southend and Thurrock Authorities: Companion Passes are valid in these areas. N94. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. Forgotten your Username? Older person's bus pass renewal. You will need to pay 10 to replace this pass. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. I am an age-related bus pass holder and my current bus pass is due to expire soon. If you send us different evidence, your pass may be delayed or refused. Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. What do I do about my concessionary bus pass? Our Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. Can I use my bus pass on National Express Services? Calling from a land line will normally be cheaper than the cost of a 2nd class stamp. No. Call us on 0345 200 0388 for an application form or for assistance completing one. You may need to provide proof of your new address. Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). How long will it take to get a bus pass following a renewal/application? What type of medicine do you put on a burn? Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. Older Persons Bus Pass Older Persons Bus Pass Concessionary travel (including bus passes) for older residents and people with disabilities is run by Staffordshire County Council. pensioners. If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. Note if applying online you will receive first an acknowledgement email and subsequently an approval email requesting you pay the replacement fee (10) by online card transaction. Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. The new pass is free. Your bus pass will be renewed automatically. Tyne and Wear residents whose concessionary travel card (free bus pass) expires in the next few months are being warned they need to fill out an application form to get a new one. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. current pass expires so pass holders dont need to do anything, just wait for a If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we . Concessionary bus passes will no longer be renewed automatically. For further information see. Youll need to provide proof of identity. It is no longer. Necessary cookies are absolutely essential for the website to function properly. If you have not received this letter, call us straightaway on 01452 426265. Disabled person's bus pass . If you do not have your current pass, then please contact us. No, your bus pass cannot be used on National Express services. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. If you have not received your renewal letter, or you have changed address since your last issue, please contact our information line on 0345 600 0659. You will need to apply to this authority for a new pass. If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. We only need this if you want us to contact you and we won't keep it once we've replied. Can I use my disability-related with a companion bus pass in other parts of England? Cumbria: LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. What is the cause of the card not working? If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. Applicants whose pass was issued due to a disability will continue to be automatically renewed. You can get an older person's bus pass when you reach State Pension age. for staff to amend your details and arrange for a renewal pass. Flexible support fund - available at . You should allow 6 weeks for your application to be processed. State pension claimants who apply directly through their local council should be aware. On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. Your bus pass will be renewed automatically. You can renew your bus pass up to 8 weeks before it expires. new pass.. A 5 administration fee will be required for a replacement bus pass. Age-related passes will be valid for five years. Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. Are senior bus passes renewed automatically? Lee Where can I get a bus pass for an older person? These cookies will be stored in your browser only with your consent. I have applied for my new bus pass, what should I do with my current pass? Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. Please call us on 0345 200 0388 or you can amend your details on the websiteApplyonline. 2 Are senior bus passes renewed automatically? If you have not received your renewal form, please contact our information line on 0345 600 0659. For assistance with new applications: (Click the arrows below to reveal the answers). What time can I use my bus pass outside of Gloucestershire? If you've had a concessionary bus pass for the last five years, you might . Typically, we will automatically renew passes for people with visual impairments and hearing impairments. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. These pages are for East Sussex bus pass holders. Copyright 2023 Wisdom-Advices | All rights reserved. Higgins, Telford & Wrekin Councils Customer Services Manager, said. There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. Have you moved? Unable to drive for reasons of medical fitness. 5 Other ways to apply. If the evidence you provide does not prove you are eligible for a disabled pass, but our records show that you have reached pensionable age, we will issue you with an older persons pass instead. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. March 2023 renewals. Please note you will require your customer number to complete the form (This can be found on your renewal letter). The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . We send out renewed passes by the end of March. It is not valid in Wales* or Scotland. You can apply for a disabled persons bus pass if you are a Medway resident. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. www.gloucestershire.gov.uk/fairprocessing, Age - they need to have reached the pensionable age for a woman irrespective of whether they are male or female, You have not used the bus pass within the last 13 months, You have only used your bus pass in London where the bus passes are not recorded on the Oyster ticket machine. igo card for 11 to 16 year olds. The cookie is used to store the user consent for the cookies in the category "Analytics". You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. The cookies is used to store the user consent for the cookies in the category "Necessary". However, GCC has not been involved in this. So, to find out if you're eligible and where to apply, get in touch with your local council. No, concessionary bus passes are not accepted on the night Buses. If you have not received either a letter or full pack call us straight away on 01452 426265. You can apply for your renewal bus pass online. What happened to the baby in Joy Luck Club? If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. Changes To Renewal Of Concessionary Bus Passes. Are you struggling with the cost of living crisis? What should I do? This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. The day and date you experienced difficulties. You do not need to renew an igo card. What do I do with a bus pass which is no longer needed? You can start using your new pass immediately, just like you would with a new debit or credit card. Please let us know if you no longer require a bus pass. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. All young disabled pass holders must provide a new photo if they wish to renew. Will receive a renewal form, as evidence is required to obtain a new pass. The passes will be sent out automatically but people should call the bus renewal hotline . If you do not receive your new pass, or have changed address since your last pass was issued, please contact our information line on 0345 600 0659. A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. Freedom Pass expiring: How and when to renew London travel permits. For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. If you pass does not register on the card reader on the bus, we won't know the pass is being used. You can apply for your renewal bus pass online. Customers will receive their new pass to the registered address at least1 week before their current pass expires. If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. . This will be. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. If you have moved address since receiving your bus pass, please notify us of your new address . You will receive your pass by post within 5 working days. LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY Your pass will be automatically renewed if you have used it within the last 13 months. Apply for or renew your bus pass. Concessionary Bus Pass Already have an Online Account Login to renew or manage your Bus Pass and to keep your details up to date. The list of these services is on the GCC web site, under Transport. 5 How long does it take to renew an older persons pass? Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. You should continue to use your current pass, but then cut it up once your new pass arrives. A letter and a renewal application form will be sent to you automatically you can also use the application form below. How much longer should the Sun remain in its stable phase? We'll renew it automatically and send your new one in the post at least 3 weeks before your current pass runs out. You have moved since your last bus pass was issued and not informed us. Two weeks before your current bus pass expires you should receive a new bus pass in the post. The cookie is used to store the user consent for the cookies in the category "Other. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. How does violence against the family pet affect the family? Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be system now generates new passes automatically at least a fortnight before the Age-related pass or vouchers. Find out which bus company you wish to comment about on our bus operator contacts page. Username Password Forgotten your Password? Customer who lives in Gloucestershire, but near Welsh border can use their pass to get to near Welsh Towns Chepstow or Monmouth but not to travel on around Wales. "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . You should have receive your renewal form by mid-February. Your old pass will stop working as soon as your new one is used on a bus or on 31 March, whichever comes first. You'll need your current pass in order to renew. Calls from mobiles are likely to be considerably higher than those from landlines. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. thurrock.gov.uk uses cookies to make the site simpler. Can I use my pass on Trains? Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2years. You can find your renewal code located in the box towards the bottom of your renewal letter. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. If you cannot apply online for any reason please contact us. Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. Other Scottish passes arent accepted on the trams. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. Free travel before 9.30 am on infrequent services. Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. For further information contact: The National Rail enquiries telephone number is 08457 484950. By clicking Accept All, you consent to the use of ALL the cookies. Welcome to the Highways Service Information Centre. See. All content 2023 Southend-on-Sea City Council. Please return the bus pass to the address on the back of the card with a note explaining the reason for return so we can update our records. If you haven't received a pass 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. all that. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. You can apply for a replacement bus pass by filling in the lost bus pass application form. How did the American colonies actually win the war and gain their Independence from Britain? Update or cancel a card. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. An older persons bus pass has exactly the same benefits as a disabled persons pass. Residents are. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. What do I do about my concessionary bus pass? However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. In London, you can use your card on buses but not on the Underground Train services. Continuing eligibility for a pass issued due to a . Apply for your bus pass by visiting the GOV.UK website. The pass is valid for the journey being undertaken, for example at the right time of day. Completed renewal forms will be processed and new vouchers issued approx. Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Monday to Friday 9:30 am to 11:00 pm* and all day Saturday, Sunday and Bank Holidays ( but not on the late-night buses, after 11 pm)*In some rural areas where there are very limited bus services customers may be able to use their pass on a bus before 09:30 am. We will automatically renew your older person's bus pass at least 2 weeks before your current one expires if you have used it: on a bus with an electronic pass reader. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Unemployed people. It costs 10 for a new card. This can be done by visiting a participating library only. There is no need to contact us until we get in touch with you. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. For Seniors, pricing is as follows: One-way fare: $1.00. Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section.
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