My electric last year jumped up $400 each month due to the issue of the cover not sitting right so the tub can not heat correctly. It has performed as promised and we are happy. Just wondering cause I just ordered one. We apologize for the frustration you have experienced. I need a part for the hot tub to be functional and have been waiting for months for it to be in stock (lpi told me it was just backordered) . LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. The overall objective of the IGAD LPI is to enhance the contribution of the livestock sector to sustainable food security and poverty reduction in the IGAD region. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts would be ordered and shipped to us and the unit would still have all the original factory warranty. Get the best hot tubs at the best prices! From the grocery store to the park to family road trips, your dog is always by your side. Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. There was another air diverter for the lounger that was broken upon delivery but all of a sudden started working after a week or so. I ordered a Catalina Luxury Berkshire model from Aqua Living Factory Outlets in Reno NV on 7/2/22. Furinno Pelli Cubic Storage Cabinet , great for storing and displaying items such as artworks, toys, books, folding clothes or other household necessities. As of writing this article, the Aqua Living website claims to have the following factory outlets : Been waiting 10 weeks for hot tub from this company. Learn how to properly clean & maintain the longevity of your spa cover. However, even with the best care and use, your cover will eventually need to be replaced. MSRP - $8199. There was no Audio system installed. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. I think they are working on improving that. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. I am ready to drive this back to them. lpi aqua living. an outstanding level of service, and prices that cant be beaten. After some thought, we purchased the G-7 and just love it. For those discerning buyers looking to cut out the middle man and save a buck this may be a good option. Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. All Rights Reserved. I received the cover in early December and there were NO metal strips built in. I told the guy it is hands down the worst buying experience Ive ever had online in my life. SHOP NOW AMAZING DEAL ON 6 PERSON HOT TUB Get this 6-Person Hot Tub with 51 powerful jets! LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Do yourself a favor and buy a Jacuzzi brand. If you have back pain, especially lower back pain. LPI, Inc. Johnson City, TN1 month agoBe among the first 25 applicantsSee who LPI, Inc. has hired for this roleNo longer accepting applications. Screen Printing and Embroidery for clothing and accessories, as well as Technical Screenprinting, Overlays, and Labels for industrial and commercial applications We have to have the tub filled by a pool company as we are on a well and can not do it from our well. He Told me I should just find the part on another website. When we hooked it up, it did not work, the pumps leaked. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Grow your business. I don't think Dr Wellness has a tub anywhere near 20k. Read about common issues that spa & hot tub owners run into and how to fix them. How do you choose the best hot tub for back pain? Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. Dr. Wellness X-3 Spa. 78 were here. Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. I told them in December ill either be in a hottub or filing a case at the court house against them. They are on Craigslist in my market. Unfortunately, LPI, Inc is having trouble finding a capable technician for the customer's repair. Get this 6-Person Hot Tub with 51 powerful jets! Your regional case manager and technician scheduling agent are reviewing case. I received no communication from lpi, but after a couple weeks I received glass balls and headrests in the mail. 2,550 Sq. I asked if there was something that could be checked, like a sensor. When I followed up again. So to contact the manufacturer just call that guy back. 459 customer reviews of LPI Inc.. One of the best Manufacturing business at 506 Twin Oaks Dr, Johnson City TN, 37601 United States. Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. Evergreen Place is an assisted living facility in Brockport, NY. LPI said to discard the incorrect panel and they'd correct this error. There is no way this company will remain in business with these types of complaints. Now they won't return my calls or emails. The issue with the panels is correctly outlined as a warranty issue. Please contact ***** at 423-349-2969 to discuss possible solutions. Every time I call back I end up on hold and nobody ever picks up the call. Beat local competitors. @kenmcenany- did you ever get your hot tub? Have u received your hot tub yet??? Says 2-3 weeks for made to order hot tubs but I bought one on July 15th 2020 and its now September 22 and dont have a hot tub yet. If you want a professional to help you every step of the way ask for Danielle. They only care of you pay and once that happens they can stall you for years and never give you anything. CEO Dave Hatley proposes internal vaccination promotion. Their partnerships are a major reason why we are here today.. A corner hot tub might be just what youre looking for. This is required per the written warranty section in your manual. Comparisons of the different types of materials that hot tub shells are made from. Easy, done. But thats given you ever get it built and delivered. Early on I was told to expect a delay due to covid. I called again because even though I have the hot tub set to run twice a day at 2 hours each time on the economy setting, it runs randomly. I use the hot tub once a week. 52,990.00 5,000.00. fun diy stuff; hamster maze kit; did teeturtle make unstable unicorns; the true black tarot deck; warp brothers storage bags; from beijing with love watch online a ruin of roses series in order More LPI, Inc. View our support video guides, documentation, and spa owner's information for everything you need to know about owning any of our products. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp BBB Business Profiles are subject to change at any time. Both Gary and the customer service have been wonderful to work with. Then a seal broke and I called and they just wanted to tell me that I was out of warranty. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. **** can draw a paycheck, yet bears zero responsibility for customer care or the onus to perform his simple job. No issues with the pen either. Discover the wellness and relaxation that a hot tub or spa can bring to your home with Aqua Living Factory Outlets. Seating: 3 Gallons: 350 Weight: 945 lbs. I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . A good hot tub cover will serve you well for quite a while. 3 Beds. They continue to manufacture and sell their Dr. Wellness Spas brand as well as their Tranquility Spas brand. Re: Curious about LPI / Aqua Living / Dr Wellness. My purchase date was 10/30/2020, We were promised delivery By February 2021. Customer Reviews are not used in the calculation of BBB Rating. Nearby homes similar to 2519 Saddlebred Ln have recently sold between $320K to $460K at an average of $145 per square foot. View Aqua Living's profile on LinkedIn, the world's largest professional community. Call us at (425) 485-6059. We even offer swim spas for athletes and physical therapy. We have retail stores that we own, and we have dealers in the same markets, meaning we're somewhat competing against our dealers, Hatley says. BBB is here to help. for staying informed and competitive in the hot tub market. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. lpi aqua living. They are a subsidiary of the larger LPI International, which comes out of Tennessee. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. As a matter of policy, BBB does not endorse any product, service or business. Our new hot tub pergola is perfect for anyone who wants to enjoy their hot tub in style, and with complete control over their privacy. User Friendly System Controls Topside. It has been over 12 months of us dealing with us and when we call no one calls us back, we finally got the name of our case manager, her name is ****** We are waiting for a callback but we are not getting any answers as we would like a new hot tub as the hot tub that we originally purchased has never worked correctly. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. September 6, 2021 LPi. Please let us know if it does not meet your needs. If your bathtub has jets, regular cleaning can prolong their proper functioning as well. They have proprietary jets in them. Its purpose is to strengthen the They are on Craigslist in my market. I wrote LPI,INC on this invoice. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. Luckily, I filed a dispute with Visa when I felt things going wrong and no responses. doesn't rain in Phoenix much, so i didn't notice immediately. Thanks for your review Jerry. SOLD DEC 9, 2021. No matter how good the quality, hot tubs require a fair amount of support and having local support can be the difference between a good and bad ownership experience. on 5 Unique Valentines Day Hot Tub and Spa Experiences, on Are Swim Spas High Maintenance? Many of our activities encourage members to socialize and develop friendships with other residents. International Association of Better Business Bureaus. Ordered ours beginning of sept- finally got an update after multiple requests that it should go to production in 2-3 weeks! The reason for the change remains uncertain, however, the brands they market have remained the same. FOR SALE! Lets here people thoughts on this company. From the sales people, to management, to the repair department, this company has ABSOLUTELY NO INTEGRITY. Christina Hall Director at Aqua Living Ltd - AquaLiving.co.uk Greater Portsmouth Area . At Catalina Spas we believe in an overall approach to health, exercise and relaxation. Plumbed using 100% Anti-Fungicide tubing to prevent nasty bacteria back-up in plumbing lines resulting in cleaner water and less chemical use Proudly Made In The USA Specs: Gallons: 200 Weight: 680 lbs. The lights on the whole back side aren't working, so LPI ships me the replacement lights without the front panel, and hasn't contacted me to update me on the service timeline. Aqua Living Factory Direct is . When it arrived we . Only he didnt actually fix it. Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. They suggested I take the panel off of the hottub and check the connections- like I am a hot tub mechanic. We waited months to get it, got the Catalina delivered, and took 8 months to service it, only to hear it would not work had to be replaced, they replaced it and it still doesnt work, now we have to get an attorney 14,577.77 spent and no working hot tub for over a year, worst experience for any purchase and now have to fight them, 2nd hot tub has been here 2 months and it still does not work.. DO NOT TRY TO SAVE MONEY, RUN!! After months of waiting, yes months we finally got it delivered. We are currently waiting on quotes from technicians in your area. There are probably 50 brands better. With time, even the finest wooden hot tub cabinet is going to show signs of age, including fading, rotting, and staining. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. Take a virtual of one of our Aqua Living Factory Outlet showrooms. I have now stepped up the phone calls to every other day in the hopes of making progress. This was built, shipped to the store and then delivered to my house on 10/30/22. We are proud to provide American Made quality hot tubs. (this was one of the main reasons I bought this specific spa as the salesman ****** said it was a "great" sound system.) Your cancellation was approved. The panels are on back order and when the materials are received, these will be made and shipped for installation. What about my warranty and my growing costs? The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas . Your new hot tub is a major financial investment. Foam in your hot tub is a sign of contaminants. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts. The next is probably "how much does a swim spa cost?" SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses. To The Trade. A request to expedite your components has been made. BLUETOOTH EARBUDS WASH Cleaning Pen Brush Anti-clogging For Wireless Earphones F - $14.63. LPI has so far sent me a subwoofer and a main diverter valve (not needed). It appears that access is not available on two sides of the spa. "We are thrilled to become part of the LPI family. The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. Request that LPI credit my card on file. Full Foam. It has been over 200 days since I paid for a hot tub from LPI that I never received. We ordered in may its now October we are still getting the run around n feel like we may have been scammed. I ordered my hot tub from them on June 17th, I got an update today that I might have it by Dec 5th, I a dont think I will get it this year. Relaxing massages and hot water therapy are the best options for the person who has experienced stresses and strains throughout the day or week. Paid for it in early May. Make sure to buy from a company that has in-house service or local service that you can verify. This went back and forth for quite a while. Covid has changed the game. My husband who has experience in a cool industry you could tell that it was used and had been repaired so they were dishonest with us from day one. At Aqua Living Factory Outlets 0ur spas introduce new levels of comfort and relaxation into your life. The display area is 344.16 x 193.59mm, so it fulfills the creative space's needs and ensures the fineness of color images and lines. We did not receive the hot tub. We are currently experiencing this with finding appliances for the new home that were building. They have been absolutely amazing from start to finish of my hot tub purchase and set up. You know things are going on drugs, abuse, neglect, unhealthy conditions, etc, but the other parent denies everything you confront them with, or has simply skipped town with the kids. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Richard Moody has answered my prayers, it does help me with relief from neuropathic pain. Home; Shops; About Us; Contact; Careers; Service Request; LPI Inc. builds our entire line of products from our 320,000 square . The industry will travel to Orlando this week. After seeing their 1 star review rating I have to say that is too high. Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) You get what you pay for with these. Fill out the form to download your instant rebate and FREE buyers guide! One of the easiest ways to protect your investment is a hot tub cover. The right chemical mixture is critical in keeping the water quality of your spa at a safe and pleasing level. Spending a few minutes in a hot tub or spa every day will change your life. I own one of these tubs. We purchased a hot tub from LPI, INC during a sale in the parking lot of Rogue Valley Mall on Sunday 8/20/22 for $9900.00, charging our Citi Credit card . I had very similar situation. I am unable to get the case manager to actually talk to me to resolve this. Bluetooth speakers did not work upon arrival and needed to be replaced, then we noticed a leak we made a warranty claim which they initially tried to deny based on the purchase vs the actual received by date. Spa Repair & Swim Spa Maintenance. This field is for validation purposes and should be left unchanged. He found it buried under some expanding foam. Most of them are also by appointment only and are warehouse locations rather than big fancy showrooms. My Hot Tub was ordered 5/21/2020 and was not delivered until 10/8/2020. Tub still leaked and started to have electrical issues because of it. So it's mickey moused back together. One speaker doesn't work, the subwoofer doesn't work, 3 screws in the access panel were snapped off into the framing, a corner seat air diverter doesn't work and the startup kit i was provided was opened and chemicals and test strips used. What state do you live? They dont stand behind their warranties. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. So I called the salesman back and he basically said it wasnt his problem and I should call the manufacturer like everyone else. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. But what do they cost and will the initial price tag be worth it to you? I bought my hot tub in June of 2022; they told me it would be in by July 9th the 9th came and we had no communication stating the delivery date was going to be late. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. Still gathering info on the tub my friend got. Fortunately, issues with your spa heater are often easily fixed. Im yet to get a check for what Ive paid or the financing off my credit report. Below are must have products from our top sellers. Kendrick Content 2023. 5% would be over a 400$ late fee. AWFUL. Scotty Baker . They are all under 5k. So you better learn to work on it. The tub is clearly a lemon and a consumer product claim attorney agrees. ***** and **** Prior to the pandemic and the agreement for the current drafting amount, the account was behind. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. "Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers," he says. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. Spa Pillows are one of the simplest parts of the system to maintain. I want my $5,600.00 back. This is due to breaks in payment and paying less than the monthly minimum. Im out 500$ , my credit is down 100 points and i have no hottub. When it arrived we noticed that one of the sides was pushed out and was told it would be fixed. We currently have been carrying out bucks to fill the tub. I'm still in my first year of owning this joke of a hot tub. I loved the G2 model hot tub I bought from them for about one year. Sincerely. I know how to do the chemicals and how important that is having been a pool owner for 20 years. Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. Take a virtual tour of one of our showrooms. My electric usage has gone from about 8kWh per day before the tub to over 55kWh per day since its been turned on. Submitting a response indicates a willingness to work with customers to make things right.
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