footasylum returns faulty footasylum returns faulty

We use dedicated people and clever technology to safeguard our platform. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Absolutely fuming with this company. One star as there is no 0 stars. Ordered item was faulty. Totally amazing service cannot fault. Extremely moody.I've never seen such self absorbed people. Ordered standard delivery, was dispatched the next day & arrived the day after. 1. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Here are 8 tips for writing great reviews. A pop-up box will appear revealing the code. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. Great sale and super quick on delivery. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Greater than 37%. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Great sale and super quick on delivery. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. Sign up to the newsletter to get style updates, exclusive info on sale events and more. Treated myself to some new trainers and jogging bottoms in the sale! Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Absolutely fuming with this company. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). 1996 Retro Nuptse Jacket. Here are 8 tips for writing great reviews. Shocking company - bought two items trainers and sliders order value 100.28 never received. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Will definitely be ordering from them again. Find out how we combat fake reviews. Shocking service avoid disappointment. very helpful as Liverpool didnt answer the phone. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Great to hear that the parcel arrived so quickly. Delivery to Australia was super cheap and very very fast! Beth is Home Editor for T3, looking after style, living and wellness. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Ordered coats for 2 of my sons in the sale. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Full price items only. In just a few steps, we'll have it sorted. Date of experience: January 04, 2023. Totally shocking service in regards to a faulty item that they . It goes against our guidelines to offer incentives for reviews. Keep up the good work Terry!Thanks so much.Tanya. If this was my store, they would all be sacked. They also offer a WhatsApp device but it doesnt work. Start your return online at the Footasylum website. Companies can ask for reviews via automatic invitations. - Anonymous, posted 4 months ago Order placed Sunday afternoon and delivered Monday afternoon. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Ordered it on Monday and it was delivered on Tuesday. When you purchase through links on our site, we may earn an affiliate commission. Purchased 2 pairs of Salomon trainers in different sizes. AVOID THIS COMPANY!!!! Thanks. Gain access to Footasylum UNLCKD through your main Footasylum account. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Shoved the card machine into our face. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Next time it will be JD SPORTS for my next purchase. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. And would recommend to all my friends amd family. 3 ratings with the average rating of 4 out of 5 stars. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Price was unbelievable for what I got! Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Companies can ask for reviews via automatic invitations. Courier. One very disappointed son this Xmas! Once Footasylum has received and inspected your order, a refund will be issued. No greeting, no please, no thank you. Would you like to add a photos or videos? You will receive a verification email shortly. We hope to see you again very soon. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Ordered coats for 2 of my sons in the sale. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Make sure your order is unused and in original packaging and labels. I can't even point the blame at one member of staff because they were all terrible. First and last time I will use this company. In real life, they are dull, boring and have no character at all. Got them cheaper than any other website. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. One very disappointed son this Xmas! They have scribbled size 7 on it. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Happy from start to finish! Email and text communication was prompt and efficient. It goes against our guidelines to offer incentives for reviews. They sent me trainers in a damaged box. Thanks. Ordered standard delivery, was dispatched the next day & arrived the day after. Simply follow our returns portal link below. I have worked in retail for over 15 years. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. They have scribbled size 7 on it. I have sent them back the undamaged trainers in a damaged box as I received them. The lady at the till was no better. Popular Christmas FAQ Refunds are made to the original payment method, and products must be in their original boxes and packaging. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Replies to negative reviews in < 24 hours. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Please refresh the page and try again. Accurate And Undamaged Orders. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Asked for a pair of trainerscould not even tell what the guy said. We also ensure all reviews are published without moderation. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Ends: Mon 6 Mar 2023. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. We also ensure all reviews are published without moderation. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Footasylum has collected 369 reviews with an average score of 1.86. . Footasylum is a leading UK retailer of fashion streetwear and sportswear. All students enjoy 10% off at Footasylum. Quality, style and value superb. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! I brought some trainers and returned them just before the 28 day period which was allowed for returns. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Was told that neither was possible because I didnt return them in the original shoe box! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How are you today? 20%. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Highly recommend and will definitely buy from Zavetti again. 10/10 will not be using footasylum again. Your browser does not support embedded videos. Return an item in I will always order with footasylum I am very happy with the service and products. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. All in all, satisfied with my purchase and dealings with this shop. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. By continuing to use this website, you agree to the use of Cookies. Within 5 Days. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). And would recommend to all my friends amd family. Take care!Thanks,Rebekah. If valid, the page will refresh and your total will be updated accordingly. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Wow! Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Discount. Replies to negative reviews in < 24 hours. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Ordered and paid on 10th December my daughter's Xmas present. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. A simple full refund is all I wanted from the first time I was messed around!! Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. 299.99. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. They all fit perfectly. The kind your customers really want. Wow! Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Companies can ask for reviews via automatic invitations. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Ordered some trainers at 10.30pm amd paid for next day delivery. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. 28 Feb. Up to 60% off at Footasylum during the half term sale. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. The lady at the till was no better. Wow! I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. We hope to see you shopping with us very soon. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. I messaged a few guys initially who were very slow to respond and inresponsive. - Anonymous. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Up to 50% . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Hey Karl!Thanks for taking the time to leave us a review. Very disappointing.Would never order from them again! We also ensure all reviews are published without moderation. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Received 2 small refunds for I don't know what! Find out how we combat fake reviews. . - Mel, posted 7 months ago Date of experience: 18 December 2022 Just noticed that the box they have sent them in isn't for the correct trainers. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. AVOID THIS COMPANY!!!! Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. !spoke to Edge lane store about colours in crocs. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. We hope to see you shopping with us very soon. It goes against our guidelines to offer incentives for reviews. Do you agree with Footasylum's 4-star rating? Unable to get in touch with anyone from customer service to resolve issue. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Over 90 off RRP. We use dedicated people and clever technology to safeguard our platform. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Email and text communication was prompt and efficient. . Reordered again Sunday afternoon, Monday morning was here. 27 Feb. At least 30% off in the . That is great news that they arrived a day early!We hope to see you again very soon. That is great news about the fast delivery.We hope to see you again very soon. Shocking company - bought two items trainers and sliders order value 100.28 never received. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Hey MattThanks for taking the time to leave us a review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Claim your profile to access Trustpilots free business tools and connect with customers. Easy! Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. - Fred, posted 2 months ago Ordered some trainers at 10.30pm amd paid for next day delivery. Get your sneaker fix anytime, anywhere with the Footasylum app. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Ordered almost 400 worth of clothes for my son on the 12th of December! Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Treated myself to some new trainers and jogging bottoms in the sale! Yes. I was taught to value customers, no matter what job I was in. Here are 8 tips for writing great reviews. Easy! Footasylum. In November 2022 I placed an order with FootAsylum and it never came. 2023 Trustpilot A/S. Yay! Suggested companies are based on peoples browsing tendencies. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Looks like they have found the nearest spare tatty box to send them out in. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Also it was delivered to Republic of Ireland avoiding customs charges. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund.