This sounds fiddly, but isn't necessarily. View cart for details. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". Why? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. TalkTalk allows you to access your email account for 12 months after you switch. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. We understand that you are experiencing issues sending emails. We have received reports that emails to btinternet.comemail addresses are being blocked. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. No disrespect intended as your advice is probably based on years of experience of BTs service! Thanks for the examples that have been provided so far. 26-08-2021 There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 25-08-2021 Also, the web interface seems to be working just fine. - We do not send parcels to PO BOX addresses. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. 15h31. This morning I clicked on the email icon on my phone and was again asked to login. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Are there really just two of us having this problem? on Announcements, Guides & Community Updates. 14-07-2019 16:52 EST 04 Mar 2023 Apple disclaims any and all liability for the acts, 9h25 To start the conversation again, simply I have the exact same problem. Why cant my email address have BT.com in the display name? for DISH Protect Silver unless you call to cancel. Neither of these has solved my problem. 26-08-2021 Rest assured that we'll do our best to assist you or get you pointed in the right direction. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. If I changed my email address I would be bound to lose something important. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. This started suddenly about 5 or 6 weeks ago. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on 2 days ago I suddenly stopped being able to send emails and get the message below. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Here are some answers to help you. If yes, we recommend that you check if the issue persists while on safe mode. on Delays in Emails being delivered can arise from a multitude of reasons. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. What can be done to fix this problem please? 14h00, on Comic should be in the grade given in the listing title. This amount is subject to change until you make payment. There'll likely be four of these, two from BT servers and two from Plusnet servers. I can send & receive on my work email account using the Outlook app. 17h25. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Has anyone experienced this problem. We'll need to look into this and we'll get back to you next week. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Today all of our emails addresses would receive, but not send. Send yourself a test email. 6h00. When this happens. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. P.S. on Our standard shipping option is via Royal Mail airmail. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. We do not allow any commercial relationship to affect our editorial independence. 2 users liked/thanked this post: I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". What does this mean? 11h33 Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Refunds. on Today all of our emails addresses would receive, but not send. , updated We repeated the test and the same thing happened. This is NOT 'A solution'. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. 19h32. RobbieMac. 09-07-2019 I have exactly the same problem and would love to get a solution. I have cleared cache and data. any proposed solutions on the community forums. Switching email address if you have never done so before can feel like a daunting task. I have a recent problem with my email service. What does this mean? Many have had the same address since they first went online many years ago. I have it in a notepad file as well if that makes it more readable. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. It seems that I can only send messages to my iCloud account from the iMac. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. I can send test messages to my iCloud e-mail but not other addresses. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. on They must realise that they have a dreadful name. 2 users liked/thanked this post: What do I have to change to make my emails send? on Townman, Gandalf.
I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. 23-04-2021 With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. They forecast a response within 72 hours. This is a BT residential customer to customer forum. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. This was a pain, but I went along with it or else I couldnt use email. 09-07-2019 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Doing so can save hundreds of pounds. 26-08-2021 So it seems to be something between Android and BT Mail. I have a group of 14 people set up under Outlook 365. 14h56, on Might that apply in your case too? I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. 19h39. 13h18. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. Incoming mail works, but unable to send anything. The accounts work on BT Webmail, both to receive and send. If not, how do we get a moderator involved? All postings and use of the content on this site are subject to the. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. At my age, I just don't have the energy to set up a new email address and tell everyone.'. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 I've got a "failed delivery message". Thank you anyway. Hi 23-04-2021 If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. I can't afford the risk.'. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. I cannot find an obvious way of asking bt about this! . I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Accounts that are inactive for six months .
I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. ask a new question. Thanks for your reply, Townman and thanks to Anne too. BT allows former customers to access a basic form of their email account for free. Just goes straight to outbox, then tries to send . 11h05. You should however check that your email clients are using the correct settings as per this link. Log in issues. . There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. All other emails to other systems have no issues. Unfortunately, it did not work. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. I've got a "failed delivery message". We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Thank you for your follow up. Last Thursday, I stopped receiving email from my @btinternet.com account. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Although port 587 will usually work, port 465 is the recommended port. Delays in Emails being delivered can arise from a multitude of reasons. Do other emails they send get to where they need to go? So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. That sounds like something has been stuck in a queue somewhere. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! by 13h37, on I also feel slightly better I am not alone. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. - last edited on My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Customer: replied 2 years ago. The article below can help if you do not have any other user account to test with. I consistently receive this warning:whenever I try. 15h31. 14h08. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. Something went wrong. Its probably not directly relevant to your problem, but who knows with Apple!! But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. I cannot send even the simplest of messages this morning. This amount includes applicable customs duties, taxes, brokerage and other fees. We do not write articles to promote products. I know that I haven't received most of the emails sent from btinternet.com addresses at all. This amount is subject to change until you make payment. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Then power on the phone and iPad and tell me if it still has the problem. It's not just that there has been a delay. 6h21. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. 23-04-2021 You can send and receive messages, but not actively manage the account. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. By posting your comment you agree to the house rules, The comments below have not been moderated, By
However, give yourself enough time to smoothly switch over and you may find it is worth your while. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. By
13h52. Does anyone have any other suggestions please?? Dave Bradford would love to ditch Virgin Media and get a new broadband provider. 19-12-2022 15h33. I spoke too soon. Many customers find the BT community forum is a great way of getting help. It is they that should investigate why other email providers don't have this problem. Oops. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! To start viewing messages, select the forum that you want to visit from the selection below. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. Your post does not go to BT. If not, how do we get a moderator involved? I have tried sending individual messages and simple test messages but nothing works. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. The problem usually resolves its self in a day or two. None of the posts I have seen are the same as my problem however. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Sky allows former customers to keep their email account free of charge and indefinitely. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. 26-08-2021 Have you had the chance to try the steps in the article below? 14-07-2019 Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Just one other thing that might be relevant. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. 3) Import all of your contacts from your old account to your new one. Thank you, JW. For those that aren't arriving, things obviously get a little more involved. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Anyone else experiencing the same issues? I have tried sending the simplest of messages, namely a message titled Test and the text Test message. In my view, the Postmaster group are doing it the wrong way round. If I go into iCloud web page, then I can send and receive as normal. Any suggestions please, User profile for user: Surface mail is also available; please e-mail us for . Has anyone experienced this problem. PaddyB. We shall never know, but fingers are firmly crossed that the service will return to normal. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. 11-07-2019 8h29. 3 users liked/thanked this post: ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Have you had the chance to check if the issue persists on a different user account? @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Page 1 of 2 1 2 Last The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). on One further piece of information. Not receiving @btinternet email. By coincidence(? The whole ISP domain is blocked. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. 19-12-2022 Using webmail? Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. 23-04-2021 20h33 I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). ), on I expect that they are simply burying their heads in the sand and do not look at all. It seems that my account SMTP setup was changed (without my input). Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". I have a group of 14 people set up under Outlook 365. Apple may provide or recommend responses as a possible solution based on the information Hopefully, we can get this resolved quickly. @stevebrass Thanks, but same result as before. One of the mails having been sent as long ago as April 4th. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. This will work as long as your old email account is still active.
Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. I can take the same message and copy it into gmail and send from there and it gets through with no problem. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email
[email protected]. only. 5) Set up an auto-responder message on your old email address. Sending or receiving email. I've got a "failed delivery message". BT internet email problem Hi. Policies vary between broadband providers. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. 10-07-2019 I exited and restarted Mail and was then able to send emails again. This amount is subject to change until you make payment. 23-04-2021 A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. A workaround would be to use another SMTP - for example gmail if you have a google account. 23-04-2021 I have entered the SMTP and IMAP details correctly but it still won't send. It is very annoying, I hope you guys reach me out soon. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. on 14-07-2019 I know it exists because I can pick it up on ios and via BT Webmail. Thanks for the suggestion. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. We always endeavour to grade correctly and. Below is an article to help guide you through the process. mingoslkd, call Virgin Media says email accounts are only available to current customers. Sadly not the same as my experience. 26-08-2021 26-08-2021 26-08-2021 Surely other services would similarly suffer. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. For additional information, see the Global Shipping Program. Email:
[email protected]. 09-07-2019 20h13. A warm welcome to the forums. (The fix did not work until I had quit Mail and relaunched it. This has made me want to look a bit further and so I found the Community. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. It's good (???) Log out of your email account then, Using an email program? There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. 4) Send an email to your main contacts to let them know your new email address. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Thanks for the super fast analysis and reply. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. That is because he has a Virgin Media email address, which would be deleted if he switched away. 6) Make a list of all of the accounts and logins that are linked to your old email address.