ebay seller doesn t accept returns

If you offered free shipping, you'll need to refund the buyer the full amount of the item. Select the percent you want to deduct from the refund amount. When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. The seller may exclude original shipping costs from the refund. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. Select. The seller is required to respond and honor their returns policy. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Buyers can find estimated delivery information in their Purchase history. Thank you very much for your help! If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. Extortion is now excusable as long as buyer mails you back anything including a brick. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. var m3_r = Math.floor(Math.random()*99999999999); ("free returns" or "buyer pays"). Most sellers don't understand this. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. How is it a benefit? document.write ("<\/scr"+"ipt>"); eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. They say, Buyer beware but what about the sellers? Many posts in here from sellers about this. Refunds and billing for return shipping costs Returns cannot be closed at the request of a seller. In the last two cases the buyer keeps the item and gets refunded. 04-18-2022 All you had to do was call eBay and it was done. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. You can also find more information in our full article below. I quit selling on EBay for this reason. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. We'll then ask the buyer to post the item back to you within 10 business days. I was not trying to show how it 'benefit a buyer". You can see it on the listing if it qualifies. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? The seller responds to the buyer's request. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. The buyer claims the item is not compatible with his mobile phone. So they can make it sound as the 23 days was trying to help you. The above applies whether or not a seller accepts returns. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Carefully check the returned item before giving the refund. They also state that they cant guarantee the condition of the item being returned. The buyer requests a return in their My eBay and you'll be notified by email. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. Yes I understand how a snad works. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. I received two return requests this evening. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. I just sell locally to avoid all shenanigans. I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. In some cases, eBay may automatically accept the return on the seller's behalf. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). eBay may hold the return request open for up to 35 business days after the date the return was accepted. Start a return. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. i probably get osmo pocket instead." Also this makes the process require the buyer send the item back instead of filing a claim. If an item is being returned, the seller is responsible for return shipping. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. 04-18-2022 Annoying isnt it. Buyer's expect returns. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Who is looking out for us ? I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. the seller life. Extremely frustrating. Please use this in a story so everyone knows. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Add a message to the buyer explaining why the refund wasn't full. I.E. See the table below for guidance on issuing a partial refund. We've outlined your response optionsbelow. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. You can see it on the listing if it qualifies. On our second correspondence the buyer replied, "unfortunately doesn't work for me. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Read theSeller protections policyto find out how to qualify to issue partial refunds. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Select the percent you want to deduct from the refund amount. Copyright 1995-2023 eBay Inc. All Rights Reserved. - edited As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Answer (1 of 15): You get a refund. You can also find more information in our full article below. Our video below also shows the steps you can take to offer a partial refund on eBay. How to go about returning an item when a seller doesn't accept returns? You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. 01:39 PM. '&charset='+document.characterSet : '')); eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. This isn't working for me. Ebay has a 30 day money back guarantee that is available on most all items sold here. Returns should be sent with tracked shipping that can be independently validated. Well which one is it? Tip Go to your preferred carrier's website and purchase a label. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. [CDATA[ If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. Answer (1 of 3): Sellers are not required to accept returns. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. I also sent the manufacturers specifications which show compatibility. Some purchases inspected under Authenticity Guarantee are considered final sale. Shopping Cart Integrations ii. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. It may only be used to recoup losses when an item is returned used or damaged. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately.