dnata customer service agent interview

"I naturally take on a leader and mentor-ship type of role with my co-workers. I was also processed for final interview. Sorry I couldn't remember the acronym for one! You can be a motivator and a positive communicator in any situation at work! Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about a time when you have been able to stretch company resources. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. The dnata way We strike a balance between doing things our way - leading to service consistency - and encouraging our people to use their initiative to find new and imaginative ways to solve our customers' challenges. I feel that this role with Dnata is a perfect step in my career now, and for the future. We are proud that our reputation attracts talented and motivated people. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. Se continui a visualizzare {%selectedMarker.addressLocality%} The hiring process at Dnata takes an average of 8 days when considering 7 user submitted interviews across all job titles. We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. Other times, we will mindfully move a job for last because we feel that it makes the most sense. Here are some sample questions: - When would you like to have this position filled? We should prepare about our self very well. This question is not an opportunity to complain about your previous job or company! ", "I try to leave the small, quick tasks for last. "If given a choice, I would leave my documentation tasks for last. Nous sommes dsols pour la gne occasionne. One example of this would be the telephone sales scripts that I crafted for our inside sales team. "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. Languages:{%selectedMarker.languages%} and Terms of Service apply. Dubai After a week, I was called to report to start my duty. "We recently had a big project within our work center. {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} Questions were about math, eye sight, english Grammer and passages but very tricky. Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. ", "I am accustomed to working in an unpredictable environment and tend to prefer that pace. The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. ", "I fully understand why a complete background check is required in this field of work. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The interview process at DNATA is long and strenuous as there are many preliminary rounds. Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) . ", "Here are some transferable skills that you may have acquired along the way:- Leading a team - Intricate problem solving - Particular software experience - Organizational training - Time management - Self-motivation - Listening skills- Written communication - Verbal communication - Giving presentations - Training new hires - Hiring or on-boarding- Research". How to Answer: Why Do You Want to Work Here? I was also processed for final interview. "My interest is to have a long-term and successful career within transportation infrastructure. Onboarding new employees is an expensive and time-consuming endeavor for any employer. "I am happy to comply with any background check required. Get Daily Job Alerts Straight in Your Inbox By Submitting Your Name and Email ID Below. ", "I try always to create 'what-ifs' because I know that plans change and fail. At this moment, if I could choose any course to take, I would pick XYZ. I see that you have operations management positions open. Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. to let us know you're having trouble. Often we will leave the tasks that we don't like for last in the act of procrastination. "I have never been told to lie to a fellow employee or supervisor on the job. dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Written and technical interview conducted. "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. What is a typical day like for you at dnata? Just yesterday I headed up the installation of a new software module. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. - Is there any reason why you would not hire me? "Workplace health and safety are critical topics to me. Followed by 2 technical ,1 managerial round. Report. Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? Dubai PO Box 1515, Philexel Business Park If I had to commit to just one, I would say that private transport brings me fresh challenges daily, which is exciting to me.". I admire the creativity and unconventional thinking in business and arts.". Interviewer asked me about 7-8 questions and I got the offer next week after the interview. United Arab Emirates - What is your favorite part about working here? The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. This estimate is based upon 6 Dnata Customer Service Agent salary report (s) provided by employees or estimated based upon statistical methods. Receiving feedback from a manager or supervisor can be tough. Talk about your education experience and be sure to highlight any areas of excellence. envie um e-mail para However we know that its what we do afterwards that makes all the difference to them achieving their full potential. I applied through college or university. It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . Candidates interviewing for Vice President and Software Engineer rated their interviews as the hardest, whereas interviews for Airport Customer Service and Civil Engineer roles were rated as the easiest. Hours:{%selectedMarker.openingHours%}. Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. Customer Service Agent (CSA) (Current Employee) - Heathrow - January 26, 2023 A very good company with lots accreditation. los inconvenientes que esto te pueda causar. verdade. I want to grow and improve so the more specific my supervisor can be, the more helpful it is. Common stages of the interview process at Dnata according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The first interview at dnata. When workloads increase, stress levels do too. There were a few key takeaways from this experience. Relax for a minute and collect yourself- Organize your tasks by which ones you can complete independently and which ones you need help with- Take sufficient breaks so you do not exhaust yourself - Communicate your struggles with your leadership or team". United Arab Emirates, Corporate Communications This approach will show the interviewer that you are open to coaching and willing to expand your knowledge to make yourself the perfect fit for Dnata. Also, what types of career growth opportunities would follow this position? ". per informarci del problema. It's important to be able to professionally give and receive feedback.". an. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. Dubai It's great to see their excitement for what's to come, and their passion for the industry. I was asked did I google it? Perhaps they have multiple departments or locations. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. ", "That is a great question, and I appreciate that you consider continued education options for your employees. Search job openings, see if they fit - company salaries, reviews, and more posted by Dnata employees. If I were to be asked to lie, I absolutely would not do that. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, All Qa realated question manual test cases, Its all about situation. ", "Stress is part of any demanding job, and I embrace it to the fullest. ", "I am currently making $100,000 per year with two bonus opportunities. ", "I greatly appreciate constructive feedback. Please enable Cookies and reload the page. With that said, I also bring public sector experience from earlier in my career. 2 + years experience in a Customer Service role. Interviewed through hireview app. Would you mind sharing with me your favorite source for transportation-related news?". One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. The most reliable source that I utilize is 'Transport Topics.' The process took 1 week. questo messaggio, invia un'email all'indirizzo This was disgusting behavior from an interviewer to question my integrity. Excellent time management skills combined with a superior knowledge of the customer service industry . - Is this a replacement search or a newly created role? Once you have highlighted the bulk of your experience, you can discuss some of your favorite projects or areas of interest. Help the interviewer to see that you would fit well with the characters present at Dnata.Give the interviewer an example of a time when you have worked with a range of personalities. If so - be sure to mention those achievements as well! Our date tracking prior to 2019 was not accurately kept. - How long has this role been vacant? Share with the interviewer which skills you value the most. It didn't take much time before our manager noticed this particular individual was slacking. focused in Specialized Sales, Merchandising and Marketing Operations. Life gets busy, but this is a great opportunity to network with your peers outside of the daily grind of business.". Mumbai Area, India. A waste of my time! Vice President, Commercial & Business Development, Modern Slavery Act Transparency Statement. Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. How do you manage the stressful times? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. ", "Without safety in the workplace, there would be complete chaos. Upvote 14. To help you prepare for a Dnata job interview, here are 31 interview questions and answer examples. Learning how to respond when given a performance review or negative feedback is essential. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead on a demanding project. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. The process took 4 weeks. Interviews for Top Jobs at Dnata. Able to work under pressure, and possess good problem-solving and communication skills. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. I interviewed at Dnata (Dubai) in Sep 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. Simple and easy to understand the process. Briefly share with the interviewer how you stay up to date on current events related to Dnata. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. Caso continue recebendo esta mensagem, If it's something that catches me by surprise, I usually ask for clarification. It felt great to accomplish so much and receive recognition for my dedication. 5 Dnata Customer Service Agent interview questions and 5 interview reviews. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. 3 round of interview. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Candidates applying for GHA had the quickest hiring process (on average 1 day), whereas Baggage Handler roles had the slowest hiring process (on average 14 days). pour nous faire part du problme. It's a better way to conduct such interview method. I was top of my class, and working full time. Interviews at Dnata Experience Positive 72% Negative 14% Neutral 14% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. One to one interview, the process was quite relax. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". I am proud of my 3.90 GPA. After you pass that portion, you will be asked to remain seated. We do not have advertisements on our pages but we do try to make money through paid-memberships. Other online job site8 %. The you ill have a hirevue interview. Job Location: Dubai, United Arab Emirates. This experience has broadened my exposure a huge range of individuals. "In my previous position, I did have a coworker who didn't pull their weight which created more work for the rest of the team. excuses voor het ongemak. This question can be a tough one because everyone wants to be liked and considered personable. Followed by 2 technical ,1 managerial round. Wenn {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} Generate a list of pending requests from DMIS to analyse advance work load profile. I appreciate diversity in the workplace! Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. My dream would be to earn a leadership role with Dnata down the road.". Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Software Engineer (2) Baggage Handler (2) Auxiliar De Rampa (2) Corporate Travel Consultant (1) Contracts Administrator (1) Passenger Services Agent (1) Intern (1) Airport Customer Service (1) Senior Software Engineer (1) The you ill have a hirevue interview. Strong support professional with a Bachelor of Business Administration (B.B.A.) I am happy to comply with any checks that you need to conduct.". Plan B is always ready to go.". Think about personal changes you could make that would have made your job easier, improved your skills or furthered your education. ", "Here are some suggestions on how to handle a large workload:- List your tasks and prioritize them- Think of which tasks add to the company's bottom line, and start there (Closest to the money! I couldnt complete the last two. I was asked what does JSON stand for and got the first two letters (what is this school)? "I prefer working in a more predictable environment because I can be more effective in my tasks. They agreed and implemented my suggestion. Therefore, any date prior to 2019 might not be accurate. I have learned a great deal from both public and private work. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Anonymous Interview Candidate in Dubai . All of this makes you stand out from your competitors.". Interview questions were first added on September 15th, 2012. The two sectors bring their challenges, so it is difficult to choose a preference. "Continued education is vital to me because it allows me to remain current and competitive in this industry. Dubai This site is protected by reCAPTCHA and the Google There are many options for communication software and messaging applications. With that said, I can certainly work in an unpredictable environment from time to time. ", "If I had to choose, I would rather be a dynamic leader. Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. {%selectedMarker.streetAddress%} Our team started to complete most of the tasks when it came to group projects. A waste of my time! We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Working for Dnata gets you recognised and other companies want to grab you. Are there any courses you would recommend I take to round out my experience? If you continue to see this Amongst other general interview questions, I was tested on what do acronyms stand for. The next question was what does API stand for, which I gave the answer. First, we get everyone off to a common start. The process took 3 days. First you will have an assessment test which is basically you need tackle the time limit. In one instance, I had a new coworker who was having some troubles fitting in. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. message, contactez-nous l'adresse Lamentamos pelo inconveniente. If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. Discuss the importance of safety, and what it means to you. Day went from 9am till 3pm, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. I am looking for a competitive salary in my next position. Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. Answer dates might appear two to three weeks before they were published. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Fill out a form. Glassdoor users rated their interview experience at. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. My biggest take away from my post-secondary experience is my knowledge of public infrastructure as well as the project management skills that I acquired. Discuss your preferences with the interviewer.